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Organisational Performance and Business Improvement
Improving organisational performance by streamlining processes and embedding continuous improvement.
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Experience
SPA Australia helps government agencies improve how they operate, reviewing the processes, structures, and systems that either enable or hinder effective service delivery. We work with agencies to identify performance gaps, remove operational blockers, simplify workflows, and build the continuous improvement disciplines that sustain long-term efficiency. Our approach is grounded in the practical realities of the public sector, where improvement must be balanced with accountability, workforce considerations, and the expectations of oversight bodies.
We have supported business improvement programs across a range of Commonwealth and state agency contexts, from targeted process redesign to broader operational transformation. Our focus is always on practical, implementable change, not theoretical frameworks that do not translate to the agency’s operating environment.
Skills & expertise
- End-to-end process mapping and redesign
- Standard operating procedure development
- Workflow simplification and functional efficiency analysis
- Continuous improvement framework design
- Lean process review and waste reduction
- Service delivery improvement and reform
- Organisational performance assessment and benchmarking
- Operational readiness reviews for new program delivery
Government Team of the Year
Government Lawyer of the Year
Rising Star of the Year
Wellness Advocate of the Year
Government Team of the Year
Law Firm Leaders of the Year
People
Vanessa Domaschenz
Principal Advisor
National Lead – Consulting
Dannya Hu
Expert Advisor
Team Lead – Organisational Design
Team Lead – Business Process Improvement
Cassandra Koch
Special Advisor
Team Lead – Change Management
Team Lead – Governance Review and Design
Kirk Parcel
Special Advisor
Alex Markey
Senior Advisor
Joanna Feeney
Senior Advisor
Mitchell Eddy
Senior Advisor
Cooper Shaw
Advisor
Madison Ewer
Advisor
Insights
Get in touch
Vanessa Domaschenz
National Lead – Consulting
M 0413 800 352
E vanessa.domaschenz@au.spa.com
Dannya Hu
Team Lead – Organisational Design
M
E dannya.hu@au.spa.com
Cassandra Koch
Team Lead – Change Management
M
E cassandra.koch@au.spa.com